RoofDrainExpress.com is a Protech Products' website. Founded in 1989, Protech Products is a supplier of specialty construction products. We occasionally drop ship product from our vendors, but the majority of our orders are shipped from our 7,800 square foot facility in Sanford, Florida. We ship via standard UPS and/or common carrier truck lines. Orders can be placed with us online or via e-mail, telephone and/or fax. Our business hours are 7:30 AM to 5:00 PM Monday through Friday. If we have somehow made a mistake in representing our products or services, the mistake was accidental. Your satisfaction is important to us and if for any reason you aren't satisfied please let us know. We want you to be thoroughly happy and satisfied with our service and products. It is our hope that you will buy from us again and recommend us to others. Thank you for your business.